FAQ

How much is the delivery charge?

Shipping is free with a minimum spending of $40. 

Otherwise an $8 delivery fee applies.

When will my delivery arrive?

All orders will be delivered within 1-5 working days. 

Can I choose a specific time for delivery?

We currently provide the following shipping options:
Islandwide Shipping - 9am to 5pm.

You will receive a call from us before your order is out for delivery.

Can I cancel my order before delivery?

It is possible to cancel your order by emailing us at orders@juicyfolks.sg! However, this has to be done before 6pm on the same day. Due to the nature of our business, we will not be able to entertain any requests for cancellation after this time.

We will only be able to reimburse you with store credit that has a one month validity from the date of issue.

What do I do if part of my order is missing or I receive damaged goods? 

We kindly ask that you inspect your package as soon as it is delivered. If there are any faults or missing items, you must inform us by email at orders@juicyfolks.sg. 

Due to the perishable nature of our juices, if you do not let us know by email within 3 hours of delivery, we reserve the right not to refund or replace your purchase.

How long do the beverages last?

Beverages are good for at least 10 days upon delivery and normally can last longer than that. Best before dates are printed on the bottles, have a look!

What is the optimal temperature for the juices to be stored?

The optimal temperature is between 4-6 Degrees Celsius (normal chiller). Anything above 10 Degrees Celsius may lead to spoilage. All juices should be consumed within 24 hours of opening and it is not advisable to leave drink non-chilled for an extended period of time.

Why do your juices have such a long shelf life?

Our juices go through HPP (High-Pressure Processing) that helps:

1) Eliminate harmful bacteria
2) Retain vitamins and minerals
3) Extend shelf life by up to 6 months
4) Keep juices #tastyaf (as fruit)

Pressure has never been better for you!

Why is my promo code not working?

Promo codes do not work in conjunction with items purchased through "build your own care bundle". 

Promo codes cannot be stacked with one another.

Please be sure to read the terms and conditions of your promo code. If you still face issues in applying your promo code, please contact us at hello@juicyfolks.sg.